How the PMO helped an aged couple in Kerala in enrolling for Adhaar cards from their home

The government of India is becoming highly accessible. The days when people used to depend on Babus to get their work done is now  history. People now tweet or write mails directly to the PMO for addressing their problem . The response from PMO is also positive and quick which makes the solving of the problem smooth. This has encouraged more and more people  to share their grievances with the higher authority quite comfortably . The story of our Rail minister is known to everyone. How he utilizes the social media to make the experience of travelling for the passengers comfortable and Secure. Another such example is now being set by the Prime Minister's office.
Aadhar card has now become one of the basic thing one must have if he/she is the citizen of India. It is required to take part in various government schemes and helps in  gettings pensions. However there can be a situation in which a person may not be able visit the enrollment centre due to his or her age then this would be a problem .Same problem was faced by the resident of Kerala ,Sivaram when he was not able to enroll his aged parents. He requested the enrollment Centre to get all the procedures done at home .However his request was hardly being considered. After being frustrated by several such requests he finally decided to write to the PMO regarding this problem. And thereafter what incidents took place totally surprised him. He got a call from the enrollment centre . Subsequently an Adhaar team arrived at his residence with a computer , webcam , fingerprinting machine and an eye scanner to record the biometrics of his 90 year old father and 83 year old mother . They assure him that he will get the cards as soon as possible. All this happened within  3 days.  Only a letter t the PMO solved his problem completely . Not only Sivaram but many people like him are being helped by the PMO. Previously the response by the office was not much encouraging but during  Modi regime the response is fast and much encouraging. Grievance solving rate is now more than 80% and the increased number of such grievances shows shows the People's increasing trust in the Indian government and how people are using government facilities to get their problems solved .This defines the  famous quote,  “ By the people for the people of the people”.